Except for some products that have shipping dates indicated on the product page, we will ship your order within 3 business days (excluding Saturdays, Sundays, and holidays) from the day after your order.
Delivery time is approximately 5 to 10 days.
Shipping Fee
Our products are generally delivered free of charge . *Additional shipping charges may apply for delivery to some areas (Okinawa, remote islands, etc.).
[Shipping charges to Okinawa and remote islands]
For customers wishing to ship to Okinawa or remote islands
Thank you very much for using our store!
For deliveries to remote islands, including Okinawa, a "remote island fee" will be charged in addition to the regular shipping fee (1,500 yen).
🚛About remote island fees
The remote island fee varies depending on the type and quantity of the product ordered and the delivery address.
Due to the system, a flat rate of 1,500 yen will be displayed when you place an order, but this may differ from the actual remote island fee. (*The exact remote island fee will not be reflected in the total amount at the time of order confirmation.)
📌For customers wishing to ship to Okinawa and remote islands
We will inform you of the exact shipping cost, so please be sure to contact us before placing your order.
We apologize for any inconvenience this may cause, and we appreciate your understanding and cooperation.
Combined shipping for multiple orders
To prevent any issues, we do not ship multiple orders together. Shipping and handling fees will be applied to each order.
Refusal to receive/Long-term absence
After the product has been shipped, we will not accept any refusal to receive it due to customer's convenience or reshipment due to long-term absence. Please note that we cannot accept refunds for food products, set products that include food products, limited quantity products, and products designated by our company.
delivery slip
The delivery note is not included.
We always strive to get your order delivered as quickly as possible.
Returns and Exchanges
Returns and Exchanges
We do not accept returns or exchanges due to customer convenience. We take every precaution to ensure the quality of our products, but if there is a defect in the product you receive, please contact us via the inquiry form or within 7 days of receiving the product. Customer Support Team ( Please contact us at info@kawai-profile.com.
<Return and exchange conditions> We cannot accept returns or exchanges in the following cases: - If the box or bag that comes with the product is lost, damaged, or dirty - If the product has been opened or used even once - If more than 8 days have passed since the product arrived - If the order history cannot be confirmed
